Customer care

Outsourcing your customer service

Outsource your customer service, even outside office hours. Qualitative and efficient customer care with our customer contact team.

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Affordable, professional and human.

Our customer service multiclient solution enables us to serve any customer from 8am to 10pm. Our employees can log into your system to, for example, view order statuses or schedule appointments. Multiclient is ideal for organisations that do not have the volume to hire a permanent customer contact team, but still need high-quality customer care.

All our employees are trained on your brand. They are true brand ambassadors.

A worthy customer experience.

A great customer experience is essential for a good customer relationship and creates loyal customers. We believe that personal contact is vital in order to build up a good relationship. After all, who gets excited by talking to a computer or listening to a script? That is why our employees are trained on your projects content, conversation techniques and telephone etiquette. This makes them real pros who can perfectly translate your message to the consumer. They are also trained to help different types of customers in the most efficient way possible. This ensures loyal and happy customers.

A service that grows along with your organisation.

The form of customer service we offer grows with your business. You can be available to customers seven days a week without having to make huge investments.
Our flexible service is often significantly cheaper than an in-house customer service. This way, you have the advantages of always being available, but not the costs of a full in-house staff. In short: we are the partner for growing companies that see that customer contact is of great value!

The proces

1. Introduction

In our first meeting, we will look at the business objective and test the feasibility of the project. In this phase, we also look at possible volume figures.

2. In-depth interview & quotation

After our first meeting, we will make an offer that covers the topics discussed. If additional information is required, a further consultation will take place.

3. Intake interview

After approval of the quotation, we will discuss the content of the project. During this meeting, we will present our final plan of action.

4. Script & training development

Together we will look at how the scripts should be filled in and how our employees should work. Our trainers will start working on the material.

5. Start training

After approval of the script and training materials, our staff will start the training.

6. Going live

All employees are trained, speak in your tone of voice and are ready to speak to your customers.

7. Evaluation & improvement

During the project, there will be regular contact with our Customer Service Manager. Where necessary, adjustments can be made to achieve the highest achievable quality.

8. AfterCare

After each call, the conversations can be reviewed via our MyCare portal. In addition, there is a possibility to receive a summary of the handled calls.

More information in our brochure

In our brochure you will find more information about our services. Good customer care is important. But which option suits your organisation best? And how do we do it at ContactCare?

Download the brochure

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Overview of the different options

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The value of good customer care

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The personal touch

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Customer care for large and small organisations

Extensively trained at the ContactCare Academy

Our customer service agents are trained at the ContactCare Academy. They are trained on customer brand value, the correct telephone etiquette, conversation techniques, but also empathy and resistance training. This way our employees can always help your customers in a personal way.

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All your contacts within reach.

When you subscribe, we provide your own environment on our MyCare platform. This means that you can always check your usage and listen in on conversations. This means you will never be confronted with surprises. Calls can be listened to and reviewed in the system. It also allows you to view usage data and invoices. The reporting tool provides a quicker insight into the subjects of the calls and the problems customers encounter. This input is valuable and provides insight into how to optimise your processes. Our customer service manager will be happy to help you.

Romy de Roo
Managing director

Time for a proper chat? Schedule a call.

Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.

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