ContactCare Academy
Courses in customer service
Our training courses are characterised by an in-depth knowledge of customer service. Through intensive coaching, we teach you the necessary methodology and you learn to apply it in practice immediately.
Help customers move on
Our training courses provide the knowledge and experience necessary to really help the customer. In addition to the Basic customer service training and the training Team Leader in Customer Contact, the ContactCare Academy also offers customised training, education and inspiration sessions suitable for every form of customer service. From reception services to telephone consultation: together we make every conversation worthwhile.
Our courses
Basic knowledge in customer service
Rules of thumb, tile wisdom, conversation models and common sense. These are the basic ingredients for successful customer contact. We are happy to teach you and our staff the tricks of the trade.
Customer service management
Challenge, self-development and a good mix of theory and practice are the characteristics of this energetic course, in which we focus on the person behind the ( aspiring ) team leader.
In our brochure you will find more information about our education and training courses. Here, we elaborate on our vision of good learning and good customer contact. Our core focus is always on being able to feel each other out during a conversation.
Being more empathetic
The DISC method
What we train on
Chief Operating Officer
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.