ContactCare Academy

Courses in customer service

Our training courses are characterised by an in-depth knowledge of customer service. Through intensive coaching, we teach you the necessary methodology and you learn to apply it in practice immediately.

Help customers move on

Our training courses provide the knowledge and experience necessary to really help the customer. In addition to the Basic customer service training and the training Team Leader in Customer Contact, the ContactCare Academy also offers customised training, education and inspiration sessions suitable for every form of customer service. From reception services to telephone consultation: together we make every conversation worthwhile.

Our courses

Basic knowledge in customer service

Rules of thumb, tile wisdom, conversation models and common sense. These are the basic ingredients for successful customer contact. We are happy to teach you and our staff the tricks of the trade.

Customer service management

Challenge, self-development and a good mix of theory and practice are the characteristics of this energetic course, in which we focus on the person behind the ( aspiring ) team leader.

Academy brochure
More information in our brochure

In our brochure you will find more information about our education and training courses. Here, we elaborate on our vision of good learning and good customer contact. Our core focus is always on being able to feel each other out during a conversation.


Being more empathetic


The DISC method

Learning in a way that suits you

What we train on

Academy brochure
Learning better with e-learning
The Academy has a wide range of online customer service training courses. We can remotely deliver complete training courses for your organisation. In addition to these training courses, we can also provide learning platforms fully branded in your corporate identity.
Romy de Roo
Chief Operating Officer
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