Hiring staff

Managed insourcing

With our on-site teams, you will have dedicated customer experts at your side. They enable you to better listen to the voice of the customer in day-to-day operations.

A team that fully takes care of business

Managed insourcing is a solution where we deploy a full team of customer experts at your location. This dedicated team is fully responsible for the results and its own KPIs.

Everything needed is taken care of by us. Think about team leaders, coaching and quality management. We also look at other needs, such as making staff planning, rostering and traffic, setting up customer contact software, providing training or providing extra advise. A real tailor-made team!

Independent & committed

Managed insourcing is a lot like outsourcing, but at your site. This in-house team is not only in charge of the day-to-day processes, but is a team that is truly part of your culture. As a result, they are more committed to the organisation. They are the eyes and ears of the organisation to make sure the voice of the customer is clearly heard in the day-to-day activities.

All employees are in the service of ContactCare. In doing so, we are taking over the employer’s risks and are responsible for recruiting new team members.

“Managed insourcing puts customer service experts right at the heart of operations. This makes them a real part of your company. Besides optimising customer contact, this also allows other business processes to be improved. Each and every one of them is a partner you can build on. “

Why choose managed insourcing?

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You want the voice of the customer to be clearly heard in day-to-day operations

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You want the customer service team to truly be part of your culture.

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You want to stay focused on your core business and yet take customer contact to the next level.

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You bring in customer service specialists from day one.

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You do not want to have to worry about coaching and you do not want to carry any employer’s risk.

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Recruitment and training of the employees is fully taken care of by us.

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You do not bear responsibility for the set of KPIs

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More information in our brochure

In our brochure you will find more information about our services and employees. We tell you about our vision on customer contact and why we can call our employees real customer experts.

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The skills of a customer expert

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The matching process

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'Cultural fit'

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Leadership in customer contact

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Sanne van Es
Head of people
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Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
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