Course on customer service management

In 8 challenging days we dive into the depths of the subject, where not only theory and practice but also the team leader himself will be closely looked at.
Of course, we take into account all guidelines around Covid-19 and we provide a spacious, safe and learning-friendly learning environment in our training center in Amersfoort.

Challenge, self-development and a good mix of theory and practice are the characteristics of this energetic course, in which we focus on the person behind the (aspiring) team leader.

And let’s not forget that learning is also great fun, so the training courses are also filled with a healthy dose of humor.

You can only understand others when you have gotten to know yourself. And so, in our classes, during exercises and in written assignments, we consciously hold up a mirror to you. And when you have passed the ‘uncomfortable phase’ of this part, you will notice that you have a much better understanding of how and why people react to you. And especially: which qualities you will have to develop to get the desired reaction from others.
Together, we work on your personal power, your effectiveness, your unique selling points and on your own future: what are you moving and developing yourself towards?

You do not need any prior education to follow this course, but it is important that you function at a higher vocational education level, whereby life experience, work and thinking skills are just as important as a diploma.
For optimal learning results, we will contact you between the registration and the first day of training for an intake interview.
In this conversation your learning wishes and needs will be inventoried and expectations will be matched. In this way we realize an optimal cooperation and interaction.

The part-time professional training costs € 2950. (The training is exempt from VAT and as professional training it is tax deductible. Spread payment is possible in consultation.