Course on customer service management
Challenge, self-development and a good mix of theory and practice are the characteristics of this energetic course, in which we focus on the person behind the ( aspiring ) team leader.
Leadership in customer service
This course lays the foundation for a leader to be able to manage a team to its full potential. The course combines a broad range of professional content with a high level of personal awareness.
Would you like to become a Team Leader? Or would you like to be more versatile in your current position by further developing your leadership skills? Then this is really something for you!
Of course, we take into account all guidelines around Covid-19 and we provide a spacious, safe and learning-friendly learning environment in our training center in Amersfoort.
Challenge, self-development and a good mix of theory and practice are the characteristics of this energetic course, in which we focus on the person behind the (aspiring) team leader.
And let’s not forget that learning is also great fun, so the training courses are also filled with a healthy dose of humor.
- Have a managing role 90% 90%
- Are working on personal development 60% 60%
- Have a theoretical grounding in customer service 20% 20%
- Working to improve their customer contact 95% 95%
Together, we work on your personal power, your effectiveness, your unique selling points and on your own future: what are you moving and developing yourself towards?
For optimal learning results, we will contact you between the registration and the first day of training for an intake interview.
In this conversation your learning wishes and needs will be inventoried and expectations will be matched. In this way we realize an optimal cooperation and interaction.
De opleiding start twee keer per jaar in Amersfoort, in de maanden februari en september.
Amersfoort 8 september 2021
november – definitieve datum n.o.t.k.
december – eindpresentatie – definitieve datum n.o.t.k.
Chief Operating Officer
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.