ContactCare Academy

Become an expert in customer contact

Learn how to be resilient and understand customers better. At our Academy, we have a suitable answer to every customer question. How can we help you?

Great customer contact starts with the very best the very best people.

Customer service is a real profession. In order to have a good customer conversation, you need to be able to feel someone and be able to react quickly.
At the ContactCare Academy, we teach our students the tricks of the trade. We teach them how to be resilient and how to understand customers better. In this way, we create real customer experts and handle every conversation with care.

Our programs


Take part in our digital training courses on customer service. In addition to these e-training courses, we provide learning platforms fully branded in your corporate identity.


Our courses are characterised by providing in-depth knowledge of customer service. Intensive coaching enables us to teach you the required methods and helps you to put them into practice immediately.

Academy brochure
More information in our brochure

In our brochure you will find more information about our education and training courses. Here, we elaborate on our vision of good learning and good customer contact. Our core focus is always on being able to feel each other out during a conversation.


Being more empathetic


The DISC method

Learning in a way that suits you

What we train on

Academy brochure
Learning better with e-learning
The Academy has a wide range of online customer service training courses. We can remotely deliver complete training courses for your organisation. In addition to these training courses, we can also provide learning platforms fully branded in your corporate identity.
Romy de Roo
Chief Operating Officer
Time for a proper chat? Schedule a call.
Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.