Consultancy

Customer journey quick scan

Where is your organization right now? With our quick scan we define your challenge and make a plan of action.

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The blueprint of your customer journey

For every organisation dealing with customer contact, it is important to think carefully about the customer journey.This is where you can make the difference for the customer or consumer, and where you can be a really distinctive company.

An insight into the current state of affairs

With the free Customer Contact Quickscan we show you the current state of affairs and provide insight into where improvement is possible. We make an analysis of the current situation, a so-called 0 measurement. Based on the most important touchpoints for your organization and customer, we analyze the effectiveness. We do this by conducting interviews and also use an analysis tool that we developed ourselves. Based on our findings, we then provide advice.

Analysis of insourcing and outsourcing

Our experience shows that almost every organization is struggling with the question of whether to do it yourself (insourcing) or to outsource customer contact. Are you curious what the objective analysis is on the in- or outsourcing of your customer service? We can provide you with our free analysis.
Onze way of working

Orientational meeting

We always start with a short conversation in which we explain what information we need from you to perform the quick scan.

Interview and analysis

On the basis of an interview and the information received, we make an analysis of the current situation, a baseline measurement.

Advice

We summarize our findings for you. At a glance you can see the current state of affairs and where improvement is possible.

Next steps

Maybe you will take the initiative yourself or maybe you could use some help with the improvements. Together we will discuss the next steps.

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More information in our brochure

In our brochure you will find more information about our services. Here, we elaborate on our vision of a good customer journey. And the importance of consistent communication that matches your brand promise.

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The importance of customer journey

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Our solutions

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Consultancy within ContactCare

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Change management the way you want it

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Romy de Roo
Head of consultancy

Time for a proper chat? Schedule a call.
Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.
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