Customer journey quick scan

Where is your organization right now? With our quick scan we define your challenge and make a plan of action.

The blueprint of your customer journey

For every organisation dealing with customer contact, it is important to think carefully about the customer journey.This is where you can make the difference for the customer or consumer, and where you can be a really distinctive company.

An insight into the current state of affairs

With the free Customer Contact Quickscan we show you the current state of affairs and provide insight into where improvement is possible. We make an analysis of the current situation, a so-called 0 measurement. Based on the most important touchpoints for your organization and customer, we analyze the effectiveness. We do this by conducting interviews and also use an analysis tool that we developed ourselves. Based on our findings, we then provide advice.

Analysis of insourcing and outsourcing

Our experience shows that almost every organization is struggling with the question of whether to do it yourself (insourcing) or to outsource customer contact. Are you curious what the objective analysis is on the in- or outsourcing of your customer service? We can provide you with our free analysis.
Onze way of working
Academy brochure
More information in our brochure

In our brochure you will find more information about our services. Here, we elaborate on our vision of a good customer journey. And the importance of consistent communication that matches your brand promise.


The importance of customer journey


Our solutions


Consultancy within ContactCare


Change management the way you want it

Academy brochure

Romy de Roo
Head of consultancy

Time for a proper chat? Schedule a call.
Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.