Change management & implementation

Change requires experience and good planning. We assist organisations in defining and achieving their objectives.

Effective transformation

We can well imagine that you would like us to be involved not only in providing advice, but also in the implementation and management of the change. Of course, you also find it important that the change is perpetuated and that we ensure that processes are secured. We will provide guidance in this process.

A great start

As far as we are concerned, it always starts by listening carefully and understanding what the wishes of our customers are. We can then advise on which routes to take in order to achieve the objectives. This sounds simple, but our experience shows that agreement in the initial phase is essential in order to then be successful in the subsequent steps. That is why we pay extra attention to the initial phase. This is followed by a planning and the implementation runs virtually flawlessly if you have the right people in the right place.
Often an organization is already busy with customers, employees and other stakeholders. If, in addition, a change is involved, there is usually no time in house to carefully supervise the subsequent steps. After all, a change usually has consequences, think of technological developments, new business models and other organizational forms. This in turn affects, precisely, people! It’s not just about implementing new ways of working, processes and technologies, but especially about a new way of looking, thinking and interacting.
This requires good planning and guidance. We specialize in helping boards, departments, teams and individuals in a transformation.


  • Lean, increasing efficiency
  • Business process re-engineering, aimed at restructuring business processes and structures
  • Change management
  • Prince2
  • Agile
  • Scrum
  • ITIL
Our way of working
Academy brochure
More information in our brochure

In our brochure you will find more information about our services. Here, we elaborate on our vision of a good customer journey. And the importance of consistent communication that matches your brand promise.


The importance of customer journey


Our solutions


Consultancy within ContactCare


Change management the way you want it

Academy brochure

Romy de Roo
Head of consultancy

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Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.