Team leaders in customer contact
A team leader brings out the best in the team. This requires someone who can inspire, listen and provide direction.
A leader who brings out the best in you
A good leader can give direction to a group of people. They can coach and supervise employees in the areas of interviewing techniques, quality, kpi’s and competences. A good leader has durable relationships with his employees that go beyond merely arranging practical matters. It is someone who does not shy away from a personal conversation and who is open to criticism. A good leader is someone that even you as a manager would want to work for.
The right leader in the right place
We ensure this ‘fit’ by matching the organisation profile to one of our employee profiles.
What to expect from a team leader
A ContactCare team leader is a professional with knowledge and experience who will inspire your colleagues.
Determines the staffing requirements
Helps with the selection of new employees
Inducts new employees
Holds performance and assessment interviews
Ensures the implementation of the planning
Supervises, coaches and instructs employees
Monitors the progress of the work
In our brochure you will find more information about our services and employees. We tell you about our vision on customer contact and why we can call our employees real customer experts.
The skills of a customer expert
The matching process
Leadership in customer contact
Romy de Roo
Chief Operating Officer
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.