Hiring staff

Team leaders in customer contact

A team leader brings out the best in the team. This requires someone who can inspire, listen and provide direction.

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A leader who brings out the best in you

A good leader can give direction to a group of people. They can coach and supervise employees in the areas of interviewing techniques, quality, kpi’s and competences. A good leader has durable relationships with his employees that go beyond merely arranging practical matters. It is someone who does not shy away from a personal conversation and who is open to criticism. A good leader is someone that even you as a manager would want to work for.

The right leader in the right place

A true leader does not succeed solely through knowledge of leadership methodology, techniques and implementation. In addition to these basic competencies, it is essential that someone is a people-person. Such a person must fit in with the norms and values of you, your team and your organisation. If this is the case, we call it a ‘cultural fit’. This person feels at home among his or her colleagues, enjoys going to work and can share life’s ups and downs.
We ensure this ‘fit’ by matching the organisation profile to one of our employee profiles.

What to expect from a team leader

Of course, a team leader manages on the standard KPIs as shown in the list. However, managing solely on the basis of KPIs is not enough to provide real leadership. A personal relationship with team members is essential. After all, customer contact is a very people-oriented profession. We ensure that your team brings out the best in itself every day, enjoys going to work and is growing day by day. We coach them to continue to grow and to go the extra mile where necessary.
A ContactCare team leader is a professional with knowledge and experience who will inspire your colleagues.

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Determines the staffing requirements

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Helps with the selection of new employees

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Inducts new employees

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Holds performance and assessment interviews

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Ensures the implementation of the planning

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Supervises, coaches and instructs employees

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Monitors the progress of the work

Onze way of working

1. A personal introduction

It starts with you. Together we look at your targets, the character of your organization and your vision on customer contact.

2. Company profile

We assemble a group of high-quality customer contact talents that match your goals and culture.

3. Matching employee profiles

We match your organisational profile with the profile of our customer service expert. We look at competences and similarities.

4. Meeting with the employee

Time to meet your match. In this meeting you will get to know each other better.

5. Getting started

After signing the agreement, you can get straight to work!

More information in our brochure

In our brochure you will find more information about our services and employees. We tell you about our vision on customer contact and why we can call our employees real customer experts.

Download the brochure

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The skills of a customer expert

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The matching process

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'Cultural fit'

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Leadership in customer contact

Romy de Roo

Chief Operating Officer

Time for a proper chat? Schedule a call.

Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.

Schedule a meeting