Basic knowledge course in customer service
Rules of thumb, tile wisdom, conversation models and common sense. These are the basic ingredients for successful customer contact. We are happy to teach you and our staff the tricks of the trade.
The craft of customer service
Almost every organization has to deal with it: customer contact. And yet it is only a trend of the last few years in which customer contact is seen as a real profession.
This training boosts the confidence and skills of your customer service, reception or help desk employees and ensures a uniform, but above all people-oriented customer experience.
A starting customer service professional?
Then the program really suits you!
Why is the customer calling? What is the purpose of the call? What is the question behind the question? Once you can answer these questions, you will notice that any insecurities or even fear of difficult conversations will disappear. By listening well and really paying attention you will get to the point that you understand the customer better than he understands himself and that you can articulate his wishes better than he can. You can rightly call yourself an expert and the customer will feel like a king.
Basic knowledge in customer service
Chief Operating Officer
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.