Customer contact analysis & strategy

As a strategic partner, we would like to help you optimise your processes and customer journey.

Optimizing customer contact processes

Do you need a more in-depth short and long term analysis and are you looking for a strategic partner in the field of customer contact? Then you have come to the right place. Read more about our reference projects and our approach and vision on the developments within our field.

Optimize customer contact processes

As a strategic partner, we like to think along about how the customer contact processes can be set up in the best possible way. With an eye for quality and a good sense of innovation, we get the maximum effect out of each customer journey. Of course, this depends entirely on the ambition of your organisation, but we will adapt to your needs.

First of all, we are aware of the developments in our field and may (with some modesty) even leave our mark on it. What we find important is that any advice we give and any change we implement is done sustainably and with an eye to the future. After all, as an organisation you invest to get the basis in order and to realise your ambitions. This requires that the change you implement is sound and reliable, and that you can reap the benefits in the future.

Managing the change

We can well imagine that you would like us not only to provide advice, but also to be involved in the implementation and guidance of the change. In addition, it is important the change is sustained and that we ensure that processes are safeguarded.

Besides giving advice on where to improve in the field of customer contact, we also like to assist in realizing the change and achieving the objective. Our consultants are experienced implementation specialists and are ready to help!

Our way of working
Academy brochure
More information in our brochure

In our brochure you will find more information about our services. Here, we elaborate on our vision of a good customer journey. And the importance of consistent communication that matches your brand promise.


The importance of customer journey


Our solutions


Consultancy within ContactCare


Change management the way you want it

Academy brochure

Romy de Roo
Head of consultancy

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