Consultancy in customer service

Let us advice you on how to improve your customer service. Our consultants are happy to help you get the most out of you and your customers.

Make every moment one to remember.

Our consultants are specialised in guiding change management in organisations. The starting point for the changes is that they contribute to the customer journey and an optimal customer experience.
We are your strategic partner in the field of customer contact. Our Consultants are focused on our customers’ most critical issues and opportunities: strategy, organisation, operations, technology, transformation, analytics and implementation across all industries and sizes.

Our Services

Customer journey Quick scan

Where is your organization right now? With our quick scan we define your challenge and make a plan of action.

Customer contact analysis & strategy

As a strategic partner, we would like to help you optimise your processes and customer journey.

Change management & implementation

Change requires experience and good planning. We assist organisations in defining and achieving their objectives.

Academy brochure
More information in our brochure

In our brochure you will find more information about our services. Here, we elaborate on our vision of a good customer journey. And the importance of consistent communication that matches your brand promise.


The importance of customer journey


Our solutions


Consultancy within ContactCare


Change management the way you want it

Academy brochure

Romy de Roo
Head of consultancy

Time for a proper chat? Schedule a call.
Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.