Stronger customer support. More room to help others
Every day, you dedicate yourselves to helping others. We are delighted to offer our expertise free of charge to find how your people, processes and systems can support your social mission even better.
A good conversation isn't about words. It is about being heard and truly seen.
Honest advice
Helping people forward together • Foundations • Helplines • Charities • Volunteer organisations •
A FRESH PERSPECTIVE
Seeing where you stand today, and discovering your opportunities for tomorrow.
The quickscan provides an independent and well-founded view of your customer contact. It looks beyond figures and systems to focus on what your employees and the people you help experience every single day.
We identify bottlenecks where three key pillars meet. That is usually where we find the greatest opportunities to boost your accessibility, quality, and job satisfaction all at once.
Bringing people, processes and systems together in perfect harmony.
01
People
How do team members experience their work? We look at staffing, workload, skills, training, and the freedom to make a real difference.
Staffing & workload
Training & development
Employee experience
02
Our processes
Where does communication flow smoothly, and where does it get stuck? From accessibility and the customer journey to knowledge, escalations, and feedback loops.
Ways to reach us & our channels
KPIs & planning
Customer journey & feedback
03
Systems
Does technology support your people or get in their way? We evaluate your tools, connections, data, and smart support to help you thrive.
CRM & telephony
Connections & data
Automation & AI
How it works
From your first conversation to advice that truly works
Simple and engaging for your team, yet thorough enough to give you a true picture. The complete quick scan takes about four to six weeks.
01
Requests
Leave your details below, and we'll be in touch personally within a few working days!
01
Requests
Leave your details below, and we'll be in touch personally within a few working days!
01
Requests
Leave your details below, and we'll be in touch personally within a few working days!
02
Let's get to know each other
In just 30 minutes, we'll discuss your situation, ambitions and key questions.
02
Let's get to know each other
In just 30 minutes, we'll discuss your situation, ambitions and key questions.
02
Let's get to know each other
In just 30 minutes, we'll discuss your situation, ambitions and key questions.
03
Scanning together
In just 60 to 90 minutes, we'll look at your people, processes, and systems — either online or at your office.
03
Scanning together
In just 60 to 90 minutes, we'll look at your people, processes, and systems — either online or at your office.
03
Scanning together
In just 60 to 90 minutes, we'll look at your people, processes, and systems — either online or at your office.
04
Honest advice
Within two weeks, we’ll share a clear picture and 3–5 practical steps to improve.
04
Honest advice
Within two weeks, we’ll share a clear picture and 3–5 practical steps to improve.
04
Honest advice
Within two weeks, we’ll share a clear picture and 3–5 practical steps to improve.
Using our expertise to support organisations that do good.
ContactCare is B Corp certified. We want this to be more than just a certificate on paper. That's why we share our expertise completely free of charge with non-profit community organisations.
"Our goal is to truly support and add value to your services. Working together is a wonderful outcome, but it's never a requirement."
Why it's free
No thick reports. Just clear choices.
An honest look at where your customer contact stands today.
The most important opportunities, prioritised by impact and feasibility.
3–5 concrete recommendations so you can get started straight away.
A collaborative advisory session where we explain everything clearly.
Good to know
Frequently Asked Questions
Who is the quick scan for?
For charities, support lines, non-profits, and voluntary organisations that provide ongoing care and vital contact for those in need.
Who is the quick scan for?
For charities, support lines, non-profits, and voluntary organisations that provide ongoing care and vital contact for those in need.
How can we get ready?
Not much at all! It helps if you have an idea of your volumes, like the number of weekly or monthly calls, chats, or messages. During our video call, we'll simply chat about how you work with your people, processes, and systems.
How can we get ready?
Not much at all! It helps if you have an idea of your volumes, like the number of weekly or monthly calls, chats, or messages. During our video call, we'll simply chat about how you work with your people, processes, and systems.
Is there any obligation afterwards?
No. The advice is entirely yours. You decide if, how, and with whom you want to take the next steps.
Is there any obligation afterwards?
No. The advice is entirely yours. You decide if, how, and with whom you want to take the next steps.
How much of your time will this take?
A brief introductory chat, a video call of about an hour, and a session to walk you through our advice. That is all it takes!
How much of your time will this take?
A brief introductory chat, a video call of about an hour, and a session to walk you through our advice. That is all it takes!
Sign up
Shall we discover together how you can grow even stronger?
Tell us a little about yourselves! We will personally get in touch within a few working days to see if the quick scan is the perfect fit for you.
