{"id":207857,"date":"2019-02-11T12:44:34","date_gmt":"2019-02-07T08:41:53","guid":{"rendered":"http:\/\/kiesopkleur.nl\/cc\/?page_id=207857"},"modified":"2023-02-13T15:00:16","modified_gmt":"2023-02-13T14:00:16","slug":"contactcare-academy","status":"publish","type":"page","link":"https:\/\/www.contactcare.com\/contactcare-academy","title":{"rendered":"ContactCare Academy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Hero section” module_class=”header-section” _builder_version=”4.16″ background_color=”#BB2F66″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(79,79,79,0.52) 0%|rgba(0,0,0,0.65) 100%” background_color_gradient_start=”rgba(79,79,79,0.52)” background_color_gradient_end=”rgba(0,0,0,0.65)” background_image=”https:\/\/www.contactcare.com\/wp-content\/uploads\/2021\/01\/academy-header.jpg” background_position=”center_right” background_blend=”multiply” custom_margin=”||||false|false” custom_padding=”6vw||||false|false” custom_padding_tablet=”16vw||||false|false” custom_padding_phone=”35vw||0%||false|false” bottom_divider_height=”138px” bottom_divider_repeat=”1x” bottom_divider_flip=”horizontal” background_last_edited=”on|desktop” background_size_tablet=”cover” background_position_tablet=”center” background_position_phone=”center” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ custom_margin=”|||” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”|0px|30px|10px|false|false” custom_padding_tablet=”|0px|0px|0px|false|false” custom_padding_phone=”||50px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”|||on|||||” text_text_color=”#ffffff” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

ContactCare Academy<\/p>\n

[\/et_pb_text][et_pb_text module_class=”sophiaSemibold” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#ffffff” header_font=”|300|||||||” header_text_color=”#ffffff” header_font_size=”54px” header_line_height=”0.9em” width=”57%” width_tablet=”100%” width_phone=”” width_last_edited=”on|phone” custom_margin=”0px||32px||false|false” custom_margin_tablet=”” custom_margin_phone=”||16px||false|false” custom_margin_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”49px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”0.9em” header_line_height_phone=”0.9em” header_line_height_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Become an expert<\/strong> in customer contact<\/h1>\n

[\/et_pb_text][et_pb_text module_class=”sophiaSemibold” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#ffffff” width=”50%” width_tablet=”67%” width_phone=”97%” width_last_edited=”on|tablet” custom_padding=”|||32px|false|false” custom_padding_tablet=”” custom_padding_phone=”|||0px|false|false” custom_padding_last_edited=”on|phone” text_line_height_tablet=”” text_line_height_phone=”1.4em” text_line_height_last_edited=”on|phone” border_width_left=”1px” border_color_left=”#ffffff” border_width_left_tablet=”” border_width_left_phone=”0px” border_width_left_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Learn how to be resilient and understand customers better. At our Academy, we have a suitable answer to every customer question. How can we help you?<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.7.7″ _module_preset=”default” background_color=”#bb2f66″ custom_padding=”2px||0px|||” global_module=”240438″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px|0px|4px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”breadcrumbs” _builder_version=”4.16″ _module_preset=”default” text_font=”|||on|||||” text_text_color=”#ffffff” global_colors_info=”{}”]<\/p>\nHome<\/a><\/span><\/span>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”more” _builder_version=”4.16″ custom_padding=”40px|0px|43px|0px|false|false” custom_css_main_element=”z-index:200″ locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”sophiaSemibold header” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#BB2F66″ header_font=”|300|||||||” header_text_color=”#BB2F66″ header_font_size=”57px” custom_margin=”-20px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” header_font_size_tablet=”48px” header_font_size_phone=”45px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Great customer contact starts with the very best the very best<\/strong> people.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”introtekst” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Customer service is a real profession. In order to have a good customer conversation, you need to be able to feel someone and be able to react quickly.
\nAt the ContactCare Academy, we teach our students the tricks of the trade. We teach them how to be resilient and how to understand customers better. In this way, we create real customer experts and handle every conversation with care.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”12px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#bb2f66″ text_font_size=”35px” global_colors_info=”{}”]Our programs<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”E-learning” url=”\/e-learning-customer-service” use_icon=”on” font_icon=”$||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”#cccccc” icon_placement=”left” image_icon_width=”18px” module_class=”blurb-index-academy” _builder_version=”4.16″ _module_preset=”default” header_level=”h2″ header_text_color=”#707070″ header_font_size=”20px” image_icon_custom_padding=”8px|8px|8px|8px|false|false” module_alignment=”left” custom_margin=”20px|0px|0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” link_option_url=”\/e-learning-customer-service” custom_css_before=” transition: all .5s ease;” custom_css_main_element=”margin-left:0px;\t” custom_css_blurb_image=”margin-left:40px;\t” custom_css_blurb_content=”display:flex;||flex-direction:row-reverse;” border_radii_image=”on|100%|100%|100%|100%” icon_font_size=”18px” use_circle=”on” circle_color=”#cccccc” circle_color__hover=”#BB2F66″ circle_color__hover_enabled=”on|hover” global_colors_info=”{}” icon_color__hover=”#FFFFFF” icon_color__hover_enabled=”on|hover” header_text_color__hover=”#BB2F66″ header_text_color__hover_enabled=”on|hover” image_icon_background_color__hover=”#BB2F66″ image_icon_background_color__hover_enabled=”on|hover” image_icon_background_color__sticky_enabled=”#009ade” image_icon_background_color__sticky=”#009ade”]<\/p>\n

Take part in our digital training courses on customer service. In addition to these e-training courses, we provide learning platforms fully branded in your corporate identity.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Courses” url=”\/customer-service-courses” use_icon=”on” font_icon=”$||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”#cccccc” icon_placement=”left” image_icon_width=”18px” module_class=”blurb-index-academy” _builder_version=”4.16″ _module_preset=”default” header_level=”h2″ header_text_color=”#707070″ header_font_size=”20px” image_icon_custom_padding=”8px|8px|8px|8px|false|false” module_alignment=”left” custom_margin=”20px|0px|0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” link_option_url=”\/customer-service-courses” custom_css_before=” transition: all .5s ease;” custom_css_main_element=”margin-left:0px;\t” custom_css_blurb_image=”margin-left:40px;\t” custom_css_blurb_content=”display:flex;||flex-direction:row-reverse;” border_radii_image=”on|100%|100%|100%|100%” icon_font_size=”18px” use_circle=”on” circle_color=”#cccccc” circle_color__hover=”#BB2F66″ circle_color__hover_enabled=”on|hover” global_colors_info=”{}” icon_color__hover=”#FFFFFF” icon_color__hover_enabled=”on|hover” header_text_color__hover=”#BB2F66″ header_text_color__hover_enabled=”on|hover” image_icon_background_color__hover=”#BB2F66″ image_icon_background_color__hover_enabled=”on|hover” image_icon_background_color__sticky_enabled=”#009ade” image_icon_background_color__sticky=”#009ade”]<\/p>\n

Our courses are characterised by providing in-depth knowledge of customer service. Intensive coaching enables us to teach you the required methods and helps you to put them into practice immediately.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” padding_top_1=”0px” padding_top_2=”0px” padding_right_1=”0px” padding_right_2=”0px” padding_bottom_1=”0px” padding_bottom_2=”0px” padding_left_1=”0px” padding_left_2=”0px” padding_top_bottom_link_1=”false” padding_top_bottom_link_2=”false” padding_left_right_link_1=”false” padding_left_right_link_2=”false” _builder_version=”4.8.2″ _module_preset=”default” background_color=”#bb2f66″ custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_module=”240414″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.contactcare.com\/wp-content\/uploads\/2021\/01\/brochure-academy-inlay.jpg” alt=”Academy brochure” title_text=”brochure-academy-inlay” force_fullwidth=”on” disabled_on=”off|off|on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_cta button_text=”Download the brochure” _builder_version=”4.16″ _module_preset=”default” header_font=”|300|||||||” use_background_color=”off” custom_button=”on” button_text_color=”#BB2F66″ button_bg_color=”#FFFFFF” text_orientation=”left” custom_margin=”60px||0px|0px|false|false” custom_margin_tablet=”-40px||||false|false” custom_margin_phone=”-40px||0px|0px|false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px|0px|0px|0px|false|false” header_font_size_tablet=”” header_font_size_phone=”31px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]More information in our brochure<\/span><\/p>\n

In our brochure you will find more information about our education and training courses. Here, we elaborate on our vision of good learning and good customer contact. Our core focus is always on being able to feel each other out during a conversation. <\/p>\n

[\/et_pb_cta][et_pb_button button_url=”#” button_text=”Download the brochure” module_id=”overlay_unique_id_243086″ _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_color=”#BB2F66″ button_bg_color=”#FFFFFF” custom_margin=”12px||||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”10px|30px|10px|30px|false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”50px” custom_padding__hover_enabled=”on|hover” custom_padding__hover=”|40px|||false|false”][\/et_pb_button][et_pb_divider color=”#ffffff” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”N||divi||400″ icon_color=”#ffffff” icon_placement=”left” image_icon_width=”22px” module_class=”introtekst” _builder_version=”4.16″ _module_preset=”default” header_font_size=”16px” background_layout=”dark” custom_margin_tablet=”||18px||false|false” custom_margin_phone=”0px|0px|10px|0px|false|false” custom_margin_last_edited=”on|desktop” icon_font_size=”22px” global_colors_info=”{}”]<\/p>\n

Being more empathetic<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”N||divi||400″ icon_color=”#ffffff” icon_placement=”left” image_icon_width=”22px” module_class=”introtekst” _builder_version=”4.16″ _module_preset=”default” header_font_size=”16px” background_layout=”dark” icon_font_size=”22px” global_colors_info=”{}”]<\/p>\n

The DISC method<\/p>\n

[\/et_pb_blurb][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”N||divi||400″ icon_color=”#ffffff” icon_placement=”left” image_icon_width=”22px” module_class=”introtekst” _builder_version=”4.16″ _module_preset=”default” header_font_size=”16px” background_layout=”dark” icon_font_size=”22px” locked=”off” global_colors_info=”{}”]Learning in a way that suits you [\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”N||divi||400″ icon_color=”#ffffff” icon_placement=”left” image_icon_width=”22px” module_class=”introtekst” _builder_version=”4.16″ _module_preset=”default” header_font_size=”16px” background_layout=”dark” icon_font_size=”22px” global_colors_info=”{}”]<\/p>\n

What we train on<\/p>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.contactcare.com\/wp-content\/uploads\/2021\/01\/brochure-academy-inlay.jpg” alt=”Academy brochure” title_text=”brochure-academy-inlay” force_fullwidth=”on” disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(187,47,102,0.11)” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.contactcare.com\/wp-content\/uploads\/2021\/02\/interface.png” title_text=”interface” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Learning better with e-learning<\/span>[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]The Academy has a wide range of online customer service training courses. We can remotely deliver complete training courses for your organisation. In addition to these training courses, we can also provide learning platforms fully branded in your corporate identity.[\/et_pb_text][et_pb_button button_url=”\/online-leren-klantcontact” button_text=”More information” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#bb2f66″ custom_margin=”32px||||false|false” custom_padding=”10px|30px|10px|30px|false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#bb2f66″ button_bg_enable_color__hover=”on” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”50px” custom_padding__hover_enabled=”on|hover” custom_padding__hover=”|40px|||false|false”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.1″ _module_preset=”default” global_module=”240418″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ module_id=”afspraak” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.contactcare.com\/wp-content\/uploads\/2021\/03\/romy-image.jpg” title_text=”Romy – Head of consultancy” align_tablet=”center” align_phone=”” align_last_edited=”on|tablet” _builder_version=”4.16″ _module_preset=”default” width=”55%” width_tablet=”22%” width_phone=”34%” width_last_edited=”on|desktop” border_radii=”on|200px|200px|200px|200px” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.2em” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]Romy de Roo<\/strong><\/span>
\nChief Operating Officer<\/span>[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#BB2F66″ global_colors_info=”{}”]Time for a proper chat? Schedule a call.<\/span>[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
\nDuring our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.[\/et_pb_text][et_pb_button button_url=”https:\/\/cal.services\/Romy.deRoo\/Center\/leFXKRJHD” url_new_window=”on” button_text=”Schedule a meeting” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#bb2f66″ custom_margin=”32px||||false|false” custom_padding=”10px|30px|10px|30px|false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#bb2f66″ button_bg_enable_color__hover=”on” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”50px” custom_padding__hover_enabled=”on|hover” custom_padding__hover=”|40px|||false|false”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_css_main_element=”display: none !important;” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code admin_label=”CSS Code – DO NOT REMOVE!” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n