Customer care

Your private remote receptionist

Answer your customers’ questions in a friendly and professional manner with our phone service. Even if you are not available yourself.

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On-line, even if you cannot be contacted for a while.

Our telephone service allows you to have your own remote receptionist. This way you are always available when working at home or when taking a moment for yourself.
We answer the incoming calls and pass on your message. We can also transfer calls to the numbers you have provided. As a result, you are always available to your customers.

Our plans

We want our phone service to match your needs as closely as possible. Whether you are in a meeting or away for the weekend, you decide when you want to use our on-call service. It is also possible to answer the phone in the evening hours only. We ensure that you receive a prompt notification of your completed call.

Basic

€37,50
p/m

Costs per call*: €2,34

E-mail direct: free

Call forwarding (optional): €1,18

Order now

*For calls up to 90 sec. Rates are exclusive of VAT. After that a rate of €0,038 per second applies.

Royal

€161
p/m

The first 75 calls are free 

Cost per call*: €1,70

E-mail direct: free

Call forwarding (optional): €1,18

Order now

*For calls up to 90 sec. Rates are exclusive of VAT. After that a rate of €0,028 per second applies.


All your contacts at one place.

When subscribing, we provide a private environment on our MyCare platform. This means that you can always view your usage and listen back to your conversations. You will never be faced with surprises.
Calls can be listened to and reviewed in the system. Consumption data and invoices can also be viewed here. The reporting tool provides a quicker insight into the subjects of the calls and the problems customers encounter. This input is valuable and provides room to optimise your own processes. Our customer service manager will be happy to help you with your setup.

Laptop MyCare

How it works

1. Register for MyCare

After ordering, you will get access to MyCare. Through this portal, all calls can be listened to and agent instructions can be adjusted live.

2. Fill in how you want us to answer the phone

What do you value and what kind of organisation are you? Should we answer formally or informally or should we answer in Dutch?

3. How should the call be conducted?

Specify what you expect from our staff. The script allows you to add rules or exceptions. You state exactly what you want in order to have the conversation run as smoothly as possible.

4. Forwarding

You decide which calls you want to forward in which situation. For example, forward technical questions can be sent directly to your technical line and prospects can be sent to the sales department.

5. Get to work straight away!

Once everything has been filled in, we can start right away!
We pick up the phone as you wish. With your company name and the name of our employee.

6. Our feedback

We provide immediate answers to frequently asked questions, transfer calls to the numbers you have indicated, and take notes on the topics discussed during the conversation.

7. AfterCare

After the call, you will always receive a summary of the calls handled.

Romy de Roo
Managing director

Time for a proper chat? Schedule a call.
Schedule an appointment in my calendar for an orientational meeting of about 30 minutes.
During our conversation, I am curious about your challenges and I might even be able to give you some tips. Pick a time and I will contact you.
Schedule a meeting