WebCare op maat
Verblijd uw klant met excellente online service
The opportunities that WebCare offers
The impact of WebCare on the customer experience is continuously increasing. This impact shows, among other things, in the fact that 75% of consumers are influenced in their purchasing behaviour by reviews and experiences of others that are shared through social media such as Facebook or Twitter. Do you interact online with your target audience? Then you are safeguarding your reputation and increasing your organization’s findability and visibility. WebCare contributes to a high-level customer service, strengthens public relations and realizes your marketing goals, for example. WebCare offers you enormous opportunities.
There are 4 packages to choose from, all with a tailor-made manual.
The four WebCare packages are listed below. Choose the package that best matches your objectives. One of our specialist colleagues will then become your regular contact. In collaboration with him or her you will agree on an appropriate working method. You will receive your own manual, for instance, which outlines how the WebCare specialists of ContactCare will communicate digitally with your contacts. This ensures that you’ll be kept informed about new developments with regard to your online reputation and the results.
Turn your phone to landscape for the pricing tables
- Price per month
- Channels Facebook, Twitter, Linkedin Instagram, fora etc.
- Activities
- Response time Within office hours
- Opening hours mon-fri
- Opening hours weekend
- Hours of activity
- €275
- 1-2 channelsYou choose two social media channels and together with our contactperson you decide in what way our WebCare team will interact with your customers.
- Respond to @
- < 4 hours
- 09:00 - 17:00
- n.v.t.
- 4 hoursYour monthly credit
- €825
- 1-3 channelsYou choose three social media channels and together with our contactperson you decide in what way our WebCare team will interact with your customers.
- Proactive response to # and @
- < 4 hours
- 09:00 - 17:00
- n.v.t.
- 16 hoursYour monthly credit.
- €1.600
- 1-4 channelsYou choose four social media channels and together with our contactperson you decide in what way our WebCare team will interact with your customers.
- Scanning fora & proactive response to # and @
- < 2 hours
- 09:00 - 20:00
- n.v.t.
- 32 hoursYour monthly credit
- €2.500
- 1-5 channelsYou choose five social media channels and together with our contactperson you decide in what way our WebCare team will interact with your customers.
- Scan fora, proactive response (@#) & creation of contentApart from interaction on social media we create content that suits these channels based on your core values and proposition.
- < 2 uur
- 09:00 - 22:00
- 09:00 - 18:00
- 48 uurYour monthly credit
Hours are not transferable to the next month. When you would like us to invest additional hours we charge een rate of 50 euros per hour. The regular rate is 55 euros per hour.
