Multilingual customer service 2017-07-06T16:59:14+00:00

Multilingual Customer Service

Spanish, French, German, English & Dutch

Multilingual Customer Service

Spanish, French, German, English & Dutch

Multilingual Customer Service

Spanish, French, German, English & Dutch

Multilingual Customer Service

Is your organization growing and do you receive an increasing number of customer questions from Belgian, German, Spanish, English or French consumers? With its Multilingual Customer Service, ContactCare offers you an ideal solution for your international customer contact, which is already available for as little as 200 customer contacts per month.

At ContactCare we believe that high-quality customer contact will generate more satisfied customers and a higher turnover. Professional and service-oriented customer contact is a skill. Our skill.

Outsourcing international customer service

We make sure that you can offer your foreign customers the service that your Dutch customers are accustomed to. Our native speakers ensure high-quality conversations and email processing. This enables you to provide service to international customers without having to go through the trouble of recruiting, selecting and training good native speakers yourself.

The advantages

  • Providing foreign customers with the service that your Dutch customers are accustomed to
  • Five languages ​​offered from our offices in Amersfoort and a project manager who speaks your own language
  • Skills to deal with cultural differences
  • You can be reached at all times, but only pay in case of actual use
  • You have a professional and skilled staff working for you, without the expense of having an entire team on your payroll
  • One party that takes care of all of your customer contact, both by phone and via email
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Is our company ready to outsource customer contact?

Customer service on demand offers many opportunities for growing businesses. Therefore we have developed a Quick Scan. It helps you to quickly determine for yourself whether outsourcing your customer contact is a good option for you, what form would suit you best, and what the costs would be.

DO THE QUICKSCAN

Language proficiency ensured

In order to ensure a high-level language proficiency in French, German, English and Spanish, we use the Common European Framework of Reference for Languages ​​(CEFR) as a benchmark. Our staff members have the ability to communicate verbally and/or in writing with customers in a foreign language at CEFR level B2 or higher.

What makes ContactCare’s multilingual customer service so unique?

Multilingual Customer Service is scalable: you pay for what you use. We make it possible for any entrepreneur or organization to outsource their customer service.
ContactCare has a single solution for five languages. We bring together French, German, English, Spanish and Dutch at one, easily accessible location. You maintain contact with a project manager who speaks your own language.

Outsourcing customer contact often considerably less expensive

Our ‘Customer Service Quick Scan’ helps you to quickly determine for yourself whether outsourcing the contact with your foreign customers is a good option for you, what form would suit you best, and what the costs would be. Our flexible multilingual customer service is often considerably less expensive than having your own in-house customer service.

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