Managed insourcing is a solution where we deploy a fully dedicated team of customer experts at your location. This committed team is independently responsible for the results and their own KPIs. All related aspects are managed by us. For example, we cover team leadership, coaching, and quality management. In addition, we collaborate on additional needs such as workforce planning, scheduling and traffic, setting up customer contact software, providing training, or extra consultancy. Truly a tailor-made team.