Hans Anders
Sight and hearing are precious gifts. Hans Anders offers a wide range of solutions for people with visual or auditory impairments. ContactCare furthers the support for Hans Anders' customers.
Seeing and hearing are precious gifts. Hans Anders offers a wide range of solutions for individuals with visual or auditory impairments. ContactCare assists Hans Anders' customers further.
In conversation with Hans Anders
Hans Anders is a Dutch optician chain that opened its first store in Rotterdam in 1982. Currently, Hans Anders has over 600 locations in the Netherlands, Belgium, Sweden, Germany, and Austria. The name stems from the idea of approaching the Dutch optics industry 'differently'. This is combined with the fact that several of the original founders were named Hans.
Growing together
Hans Anders started with Phone Service in March 2020. Initially, this was temporary, but the team soon expanded, and we additionally provide Customer Service for Hans Anders. The Dedicated team working for Hans Anders answers the phone and operates the appointment line. In February, ContactCare was asked to recruit bilingual (French/Dutch) staff to provide the best service in French-speaking Belgium. Our team now fully supports Hans Anders Belgium, and nothing stands in the way of growth in Belgium.
"Efficient and quality deployment of staff is possible through the strong collaboration between ContactCare and Hans Anders"
Challenges in finding employees
To keep up with growth at both ContactCare and Hans Anders, quality staff are essential. The current job market makes this a challenging issue for both organizations. It's difficult to find qualified personnel. However, through good consultation and a sound forecast, it is possible to efficiently deploy staff during peaks and troughs in demand.
Shared core values
Hans Anders and ContactCare find each other in shared core values. The ambition to continually do better for people, the environment, and society is embedded in the mission of both organizations. By thinking 'differently', Hans Anders hopes to make a positive impact on the planet. Specifically, both organizations aren't afraid to make unconventional choices. For instance, it's uncommon in our industry to employ personnel with an African background for French-speaking services due to accent concerns. ContactCare and Hans Anders believe everyone deserves an opportunity in the job market, and that an accent should not be a barrier. Service makes the impact for those in need, and that's what it’s all about.
Always address your customers in a friendly and professional manner. Even if you're technically unavailable. Ideal for businesses frequently called with the same questions.
Support your customer further. Even outside office hours. Quality & efficiency, but always with a human touch.
Your own team of customer experts precisely working the way you desire. At our location.
