As promised, we’d like to introduce you to the people behind our customer service. We can tell you it’s quite a diverse crowd! From students and young professionals to those over 55, all with different backgrounds and educations. It almost couldn't be more diverse. Not only does it make our culture truly unique, but it also ensures an energetic and, importantly, a really fun atmosphere!

The big commonality is a passion for customer service. Enjoying helping others, listening well, and putting yourself in someone else’s shoes so that the consumer takes a step forward after the conversation.

“I help people the way I want to be helped myself”

Jorik, Customer Service Representative at ContactCare

Customer service representative Jorik draws his inspiration partly from hospitality. This musical, internationally experienced, multi-talented ex-chef doesn’t serve up fast food quality but aims for the three-course menu in customer service.
His motto? ‘I help people the way I want to be helped myself’.

Or Loes, a woman who combines her experience in social and cultural work with customer service. Her background means she loves helping people and is a great listener. She developed these skills during her time in healthcare, which fits particularly well with ContactCare and the care we stand for.

And Joey, someone who also dedicates himself wholeheartedly. He is often called the ‘Good Guy’ because of the compliments he loves to give. In his view, every contact moment should include something positive. Fun fact: he even designs personal t-shirts for his colleagues! Who wouldn't want a colleague like that?

They completely agree on one thing: customer service is a profession! By people and for people...
Something we at ContactCare are genuinely proud of.