Helping Children Learn Effectively with Squla

We spoke with Tijtje Louwers, Commercial Director at Squla

A Conversation with Squla

Squla is an online learning programme for primary school students, providing a valuable addition to the curriculum. The programme is designed as a tool to motivate each child at their own level and pace through a progressive form of education. Squla has outsourced 60% of its customer service to ContactCare to ensure their customers are consistently and service-orientedly informed.

Barrier-Free Customer Journey

Squla focuses on maintaining high service levels and removing any possible barriers for potential customers in the ordering process. Therefore, Squla ensures minimal waiting times for customer service calls by using a 020 number, which is more cost-effective and service-oriented compared with, for example, an 0900 number.

“We enjoy working with ContactCare, who provide a complete solution for customer contact. There is intensive contact with ContactCare, and their commitment is very high."

Tijntje Louwers, Commercial Director at Squla

Multichannel Campaigns Demand Multichannel Customer Contact

Squla focuses on maintaining high service levels and removing any possible barriers for potential customers in the ordering process. Therefore, Squla ensures minimal waiting times for customer service calls by using a 020 number, which is more cost-effective and service-oriented compared with, for example, an 0900 number.

Squla has outsourced 60% of its customer service to ContactCare to ensure their customers are consistently and service-orientedly informed.

Increased Engagement

The involvement in the instruction and coaching of our agents has brought Squla significant benefits. On one hand, it has provided a ‘feeling of control’, important when outsourcing customer contact. On the other, it has given agents a better understanding of the client and increased engagement with the Squla product, its (potential) customers, and the targets of the media campaigns. ContactCare has direct insight into Squla's CRM, enabling swift and effective customer assistance.

A Conversation with Squla

Squla is an online learning programme for primary school students, providing a valuable addition to the curriculum. The programme is designed as a tool to motivate each child at their own level and pace through a progressive form of education. Squla has outsourced 60% of its customer service to ContactCare to ensure their customers are consistently and service-orientedly informed.

Barrier-Free Customer Journey

Squla focuses on maintaining high service levels and removing any possible barriers for potential customers in the ordering process. Therefore, Squla ensures minimal waiting times for customer service calls by using a 020 number, which is more cost-effective and service-oriented compared with, for example, an 0900 number.

“We enjoy working with ContactCare, who provide a complete solution for customer contact. There is intensive contact with ContactCare, and their commitment is very high."

Multichannel Campaigns Demand Multichannel Customer Contact

Squla focuses on maintaining high service levels and removing any possible barriers for potential customers in the ordering process. Therefore, Squla ensures minimal waiting times for customer service calls by using a 020 number, which is more cost-effective and service-oriented compared with, for example, an 0900 number.

Squla has outsourced 60% of its customer service to ContactCare to ensure their customers are consistently and service-orientedly informed.

Increased Engagement

The involvement in the instruction and coaching of our agents has brought Squla significant benefits. On one hand, it has provided a ‘feeling of control’, important when outsourcing customer contact. On the other, it has given agents a better understanding of the client and increased engagement with the Squla product, its (potential) customers, and the targets of the media campaigns. ContactCare has direct insight into Squla's CRM, enabling swift and effective customer assistance.

How We Further Helped Squla

With our staff, you gain a motivated customer expert. Flexible to deploy, free from employer risks, yet still part of your team.