ContactCare strengthens position in the customer contact industry.
ContactCare Group B.V. has reached an agreement with Contact4You regarding the acquisition of its activities and employees.
This transaction reinforces ContactCare’s market position in the customer contact industry in the Netherlands. By acquiring Contact4You, ContactCare consolidates two organizations that have much in common in terms of services, types of clients, and company culture.
Romy de Roo, Managing Director of ContactCare, highlights the strategic importance of this acquisition: “We continue to invest in our services. Just like ContactCare, Contact4You prioritizes quality. We see the employees and customers of Contact4You as valuable additions to ContactCare. We are excited to make even more impact on our industry through this acquisition.”
Sandra Ursem, General Director of Contact4You: Over the past few years, we have undergone a significant transformation to make the contact center future-proof, not only in technology and appearance but also in staff development. ContactCare’s approach to service delivery aligns with Contact4You’s. Our customers will continue to receive the service they are accustomed to, and for our employees, this acquisition provides new opportunities while strengthening the foundation for a successful collaboration.
In the coming period, the customers and employees of Contact4You will be onboarded at ContactCare, after which the location in Breukelen will close, and the name Contact4You will eventually be integrated into ContactCare.
About Contact4You
Contact4You has been in operation for 20 years and is based in Breukelen. The organization originated from the contact center for handling directory inquiries (1888, 1850, and 1800). It consists of a team of motivated employees and is ISO 18295 certified.
