MyCare is a self-developed system that provides insight and control over completed customer interactions. It offers transparent insights into usage and allows for the possibility to listen back to and evaluate conversations. At ContactCare, we stand for transparency, which is why we use this program.
MyCare offers you:
Insight into usage
Listen back to conversations
Evaluate and correct
Download invoices
Reports
Honest and transparent
MyCare is developed to offer honesty and transparency. Firstly, it’s an environment where our customers can manage their contacts independently. Secondly, the portal allows for conversations to be listened back to and evaluated. Thirdly, usage is viewable live and reports can be generated. This way, the topics of the conversations become quickly clear, and it becomes evident where customers face challenges. The input gained from the above points is valuable and provides space to optimise processes.
Tools are useful, but real value is added through human contact. That’s why every customer has a permanent contact person who is always ready to help. They gladly assist you in improving the quality of your processes. Additionally, we love to enhance our own processes and regularly ask our customers for feedback. This ensures our service is optimal and we can help our customers a little better every day.
Listening back and evaluating conversations independently
It’s not always clear what was discussed after a regular phone call. That’s why ContactCare records conversations between the customer and the account manager. Both parties can listen back to the conversations. So convenient.
“MyCare, our product created by and for ContactCare, provides customers with real-time insights into their traffic and call scripts. It also offers the ability to listen back to and evaluate each conversation. This way, as a customer, you can give feedback to our customer experts directly. They represent your organisation exactly how you want.”
Bas | Service Delivery Manager
Making script adjustments independently
Organisations utilise campaigns. This leads to an increase in traffic or change in customer inquiries. To quickly liaise with our staff, it is possible to adjust the scripts live in MyCare. This ensures all information is always up to date.
Access to MyCare
Every ContactCare customer automatically receives access to the portal upon subscription. Not quite figuring it out on your own? Get in touch with us, and our customer expert will assist you with setting up and optimising your environment.
