Your customer contacts you in various ways: in-store, via phone, email, and social media. It's fantastic that your customer has so many channels to reach you! After all, the customer can choose the channel and timing that suits them best.
Such a multichannel customer service is great for the customer, but it does make the multichannel management of your organisation more complex. Your service needs to be consistent and excellent across all channels, which can be challenging with many channels involved. Managing customer relationships becomes significantly more complex. How do you maintain an overview of all customer data?
And then there is live chat
Live chat is on the rise and plays an increasingly important role in customer service. Yet with live chat, you want to provide every customer with professional and focused service that fits their needs. Additionally, you want to use the data from live chat to analyse your customer service and improve it, ensuring you continue to offer excellent service to every customer. How does this work in your organisation? How can you analyse all data from various channels? And how do you recognise your customer on live chat and other channels? ContactCare makes this easy and insightful.
Do you find it important that your customer is recognised across all channels? Via phone, email, social media, and chat? Thanks to our unique software, we can recognise your customer through any channel and integrate all customer data into a single customer card. This way, we can address your customer professionally, efficiently, and directly, no matter which channel they use.
How does ContactCare ensure perfect multichannel management?
The integration with OBI4wan ensures we can manage all customer data efficiently. This software provides recognition across different channels and offers solutions for monitoring and insights into customer data. Combined with our professionally trained customer service representatives and our own unique tools, we can address your customer excellently and offer outstanding service on your behalf. Including live chat.
Benefits:
ContactCare has one system for all customer contact channels
There is one database for all reports
One clear management portal
This allows us and you to easily gain insights into your customer data
Does your organisation not yet use live chat? Here are some reasons to start as soon as possible:
Live chat is increasingly on the rise. The number of emails is decreasing, and the number of chat moments is increasing
Handle customer queries more efficiently. With chat, the agent can handle multiple conversations simultaneously, which is efficient and ensures your customers don't have to wait long
More sales opportunities due to the low barrier to contact
Engage with the new generation
Read more reasons with detailed explanations in the article '11 reasons why live chat is indispensable for webshops.'
