Multichannel Customer Contact and Optimal Reachability
Simpel offers low-cost SIM-only mobile subscriptions that can be customised. Customers therefore have maximum control over their monthly phone costs. For outsourcing its multichannel customer contact, Simpel partners with ContactCare.
In Conversation with Simpel
Customer-Centric Across All Channels
Simpel aims to make things easy for its customers. Not just by being accessible and straightforward, but also by utilising various channels. Through this multichannel strategy, customers choose how they prefer to make contact. In collaboration with ContactCare, Simpel serves its customers via email, phone, and WhatsApp.
“The partnership with ContactCare has resulted in a significant increase in conversion from prospect to customer. I am very satisfied with the collaboration and we will continue to expand it wherever possible."
Jasper de Rooij, General Director at Simpel
The Power of Two
Simpel's customer service is partly managed internally and partly outsourced to ContactCare and another external party. They consciously chose to outsource customer service to two parties for greater scalability, flexibility, and quality.
Together with the external party, we ensure we keep each other sharp, stay on top of processes and improvements, and continuously monitor quality. This way, Simpel can optimise its accessibility and maintain high customer satisfaction.
By outsourcing customer contact in partnership with ContactCare, Simpel has achieved lower acquisition costs and an increase of 10 to 25% in sales.
"By outsourcing customer contact in partnership with ContactCare, Simpel has achieved lower acquisition costs and an increase of 10 to 25% in sales."
Agent Training in Collaboration with Simpel
Jasper Meerding, founder of ContactCare, states that ContactCare agents are continuously trained and informed about the latest developments in close collaboration with Simpel. Staying sharp in the conversations agents have, providing them with timely and correct information, and keeping them aware of their vital role in conversion and ultimately the customer's success are essential focus points for ContactCare.
In Conversation with Simpel
Simpel aims to make things easy for its customers. Not just by being accessible and straightforward, but also by utilising various channels. Through this multichannel strategy, customers choose how they prefer to make contact. In collaboration with ContactCare, Simpel serves its customers via email, phone, and WhatsApp. Customer-centric across all channels.
The Power of Two
Simpel's customer service is partly managed internally and partly outsourced to ContactCare and another external party. They consciously chose to outsource customer service to two parties for greater scalability, flexibility, and quality.
Together with the external party, we ensure we keep each other sharp, stay on top of processes and improvements, and continuously monitor quality. This way, Simpel can optimise its accessibility and maintain high customer satisfaction.
By outsourcing customer contact in partnership with ContactCare, Simpel has achieved lower acquisition costs and an increase of 10 to 25% in sales.
“The partnership with ContactCare has resulted in a significant increase in conversion from prospect to customer. I am very satisfied with the collaboration and we will continue to expand it wherever possible."
Agent Training in Collaboration with Simpel
Jasper Meerding, founder of ContactCare, states that ContactCare agents are continuously trained and informed about the latest developments in close collaboration with Simpel. Staying sharp in the conversations agents have, providing them with timely and correct information, and keeping them aware of their vital role in conversion and ultimately the customer's success are essential focus points for ContactCare.
