Everyone from A to B

RMC ensures that people can continue to participate in society and that loneliness is tackled. We are proud to assist this partner.

In Conversation with RMC

RMC is an organisation with extensive experience and expertise in passenger transport. Based in Rotterdam and established in 2003, RMC uniquely also operates services for Valys and Supplementary Public Transport. These organisations transport, among others, the elderly and people with reduced mobility. Good customer contact is essential for this target group, as they rely entirely on this service to stay mobile and travel from A to B.

Transport for Everyone

For RMC, social involvement is a wonderful asset.
To contribute to this, RMC provides school transport and transport for the vulnerable and elderly in our society.
The aim of the services is to keep customers moving and active within society. For some, this means RMC takes them to school through school transport, while others are taken by RMC to visit their children and grandchildren.
To serve everyone optimally, RMC also utilizes the latest technological developments to offer the best possible transport and customer contact experience.

"The social impact of this organisation is enormous. Our employees gain great energy from this!"

Together Towards the Goal

The collaboration between ContactCare and RMC began in 2019, starting with support for its own call centre. A joint virtual call centre was established through this initiative. This solution enabled both RMC and ContactCare to assist customers with booking their rides between 6 a.m. and 1 a.m. ContactCare employees were thoroughly trained by RMC staff, creating a solid partnership between the two parties. Shortly thereafter, RMC began using the Nixxis call centre application. After a positive experience, the entire virtual call centre was transferred to this new environment.

In Nixxis, RMC and ContactCare have real-time insight into daily figures, with dashboards providing immediate visibility of the situation. These statistics are displayed on TVs at both RMC in Rotterdam and ContactCare in Amersfoort.

Innovative During the Coronavirus Crisis

Over the past 18 months, the partnership has further strengthened due to the coronavirus crisis. The customer service team ensures optimal service by explaining all guidelines, discussing all possibilities, and ensuring a safe journey.

Early in 2020, it was essential for everyone to work from home as much as possible, which was promptly facilitated with RMC through the use of mobile phones. During this period, ContactCare has proven its added value with consultancy tasks, thinking beyond its 'own' interests, prioritising the strategic partnership between both parties.

Partnership

ContactCare is proud to collaborate with RMC and contribute to advancement in the field of customer contact. That we can contribute to this wonderful organisation, aimed at enabling everyone to participate in society, drives us to strive for optimal service every day!