During the annual stamp campaign, waves of children go door-to-door to sell stamps. Every year, we assist them in maximizing the benefits of this worthwhile cause.

In conversation with Children's Stamps

Children's Stamps is a non-profit organization dedicated to helping every child reach their full potential. Regardless of their upbringing, every child deserves a chance at a better future. The organization was founded in 1924 and, since then, Children's Stamps have appeared in various shapes, sizes, and colors.

Everyone Involved

Everyone knows the annual Children's Stamp Campaign. From teachers participating through schools, parents assisting their children with the campaign, children going door-to-door, to individuals who took part in the campaign as kids and now buy products from participating children: Everyone gets involved!
The proceeds from the Children's Stamp Campaign are ultimately invested in projects both domestically and internationally, ensuring that sustainability is always considered. The Children's Stamp Foundation always opts for a good and sustainable solution for the children.

"Efficient and quality employee deployment is made possible by the excellent cooperation between ContactCare and Hans Anders"

Collaborative and Flexible

The collaboration between ContactCare and Children's Stamps began in 2014. Initially, support was provided to the call center.
During the Children's Stamp Campaign, ContactCare handled 100% of the phone inquiries.
Daily coordination took place between the Children's Stamp Foundation and ContactCare.
Over time, several aspects were added. Initially, ContactCare's customer experts addressed inquiries via email. In 2017, the Children's Stamp Foundation also started offering WhatsApp. This channel handles questions about order status or placing an order.

Apart from questions about the order process, these channels also receive delightful messages where children express their enjoyment of the campaign or share that they have collected a lot of orders.

Over the years of collaboration, ContactCare has supported Children's Stamps through many organizational changes. One such change was the introduction of an entirely new order and notification system. In this system, customer service staff can enter notifications and, if necessary, forward them directly to the shipping centre.

Partnership

ContactCare is proud to collaborate with the Children's Stamp Foundation and contribute to the professionalization made in customer contact. Being able to contribute to this wonderful organization, aiming to bring a better future to every child, inspires us to provide them with the best service every day!

How we further assisted Children's Stamps

Your own team of customer experts working exactly the way you want. At our location.