Seeing the wood for the trees

Intratuin is an organisation with major seasonal peaks. We spoke with Elwin from Intratuin about his reasons for choosing ContactCare.

In conversation with Intratuin

Intratuin is a franchise chain with 53 garden centres in the Netherlands, 3 in Belgium, and 10 in Germany. The company was founded in 1980 and is the market leader in the Netherlands and the largest in the Benelux. We can confidently say that everyone in the Netherlands knows Intratuin in all its scents and colours. That's why we are pleased to contribute to its success.

A true seasonal business

Intratuin is an organisation with two clear seasonal peaks. Spring and Christmas are crucial times on which Intratuin relies heavily. Therefore, it is important to provide the best service during these periods. Because Intratuin also has quieter periods, it is not feasible for them to maintain their own team. During these volume peaks, ContactCare's staff forms a flexible layer. This gives Intratuin the space and flexibility to scale up and down with changing volumes.

"You provide good and well-trained staff, and you notice this in the shorter training period as well as in the high output delivered."

Staff quickly up and running

Within Intratuin, it is essential that staff can be deployed quickly. Especially during busier periods, time is scarce, and speed is therefore a plus. Before our staff started working on-site at Intratuin, they were fully trained at the ContactCare Academy. Before starting, Intratuin only needed to explain systems and procedures.
“As an organisation, it's nice that you don't have to worry about other things, which means someone is quickly up and running, and that works very well,” according to Elwin from Intratuin.

A great connection

The collaboration with Intratuin can at least be considered a partnership. We asked Elwin about his experiences with ContactCare and what sets us apart from other parties Intratuin works with.

“We can be honest with each other and there is mutual understanding, but we can also brainstorm together, and you're honest and open about that. Even if it sometimes means it is not always in your own commercial advantage. I think that's very important for a long-term partnership, which I certainly foresee. ContactCare distinguishes itself by its well-trained staff, who are used to working with targets or KPIs and are not intimidated by them. But besides that, they are also nice people to have in your team, and that is very important for us; there has to be a real connection with the team and the company, and so far, we have not been disappointed in that!” according to Elwin.

How we further helped Intratuin

With our staff, you bring in a motivated customer expert. Flexible in deployment, no employer risks, yet part of your team.