With pride, ContactCare introduces the customer card this week. With the customer card, our customer service representatives have insight into your customer's data and contact history. This makes customer interaction more efficient, allowing for more personalised and targeted communication.
Integration into existing systems
ContactCare supports organisations with personalised customer interaction. Our Customer Service Representatives manage customer contact for multiple organisations. That's why ContactCare developed 'MyCare'. Thanks to this software, agents have access to the right information and clients can, among other things, provide feedback and adjust the call script live. The customer card is an integrated part of MyCare, enhancing the quality of customer interactions to an even higher level.
How does it work?
The system recognises a customer by their email address or phone number. The customer service representative can view the customer's contact history. Organisations can make notes for individual customers. For example: 'defaulter' or '10% discount on next purchase', etc.
What does it look like?
This is how the customer card appears for the organisation that has outsourced its customer contact to ContactCare:
What advantages does this update offer the customer?
History
With the customer card, organisations can view the customer history with the click of a button. All contact moments are stored and can be listened to and evaluated in MyCare. This allows one to see at any moment how ContactCare communicates with the customer and what previous interactions occurred.
Recognition
Thanks to the data collected, such as personal details, organisations can see exactly why and how often the customer has made contact. This data allows for the identification of patterns that can be addressed. Because customer needs are recorded and made visible, it becomes much easier and more targeted to create an interesting outbound campaign for the customer.
Personal customer contact
Customer service representatives recognise a customer when they contact via a phone number or
email address already in the customer database. This ensures ContactCare can communicate with customers in a very targeted manner, acting efficiently and purposefully.
In short, this transparent approach keeps you in control while we manage the customer contact for you. We believe this method provides you with more insight into customer behaviour so you can work with us to deliver your services more strategically.
Curious about the benefits of excellent customer contact?
Professional customer contact is crucial for elevating loyalty and customer satisfaction. Furthermore, good accessibility is demonstrably conversion enhancing. Curious about the specific possibilities for your organisation? Our colleagues in the support department are happy to assist you, without obligation, via phone number +31 (0) 33-7440044.
