Now, not just one, but two groups have passed the certification from our industry association, the Customer Service Federation. Group number three is also hard at work. We're proud of this, and it deserves to be said! That's why we want to let these employees know that we are extremely proud of their hard work and achieving the certificate.
Every two weeks, new groups will start, and by the end of this year, the entire customer contact center will have this certificate in their pocket.
By obtaining the KSF Sector Certificate-A, you as an employee are guaranteed to have mastered the basic level of customer contact.
Why is this important for ContactCare?
It is an independent assessment of recognized quality.
Employees are guaranteed a high level of conversation quality.
We ensure our employees learn about customer contact skills.
With this certificate, employees have more opportunities. Including in other industries.
“The KSF training taught me a lot and added a valuable point to my CV.“
Desiree | Customer Expert
Our trainers are also authorized by KSF to certify
Not only are our employees certified, but by participating in the KSF, our trainers Chris Murphy and Jeroen van der Maas are officially recognized as KSF examiners. That means that in addition to guiding our own team, they are asked about four times a year by other KSF members to assess their candidates.
“The training was very pleasant and clear! Earning this certificate has opened up new opportunities for me at ContactCare.“
Milena | Customer Expert
