Being Heard and Seen is Essential
Seeing and hearing are precious abilities. Hans Anders offers a wide range of solutions for people with visual or audio limitations. ContactCare further assists the customers of Hans Anders.
In conversation with Hans Anders
Hans Anders is a Dutch optical chain that opened its first branch in Rotterdam in 1982. Currently, Hans Anders has more than 600 branches in the Netherlands, Belgium, Sweden, Germany, and Austria. The name originates from the idea of doing things 'differently' in the Dutch optical industry. This, combined with the fact that several of the original founders were named Hans.
Growing Together
In March 2020, Hans Anders started a Telephone Service. Initially, it was temporary, but soon the team expanded, and we also provide Customer Service for Hans Anders. The dedicated team working for Hans Anders answers the phone and handles the appointment line. In February, ContactCare was requested to hire bilingual (French/Dutch) staff to provide the best service in French-speaking Belgium. Our team now fully supports Hans Anders Belgium, and nothing stands in the way of growth in Belgium.
"Efficient and quality deployment of staff is possible thanks to the good collaboration between ContactCare and Hans Anders"
Challenges in Finding Staff
To keep up with growth at both ContactCare and Hans Anders, great employees are essential. The current job market makes this a challenging point for both organisations. It is difficult to find qualified staff. Through good consultation and a solid forecast, it is possible to utilise employees efficiently during peaks and troughs in traffic.
Shared Core Values
Hans Anders and ContactCare connect on shared core values. The ambition to continuously improve for people, the environment, and society. This is woven into the mission of both organisations. By thinking 'differently', Hans Anders hopes to make a positive impact on the planet. Specifically, both organisations are unafraid to make choices outside of conventional paths. For example, it is uncommon in our industry to use staff with an African background in French-speaking services due to the accent. ContactCare and Hans Anders believe everyone should have a chance in the job market, and an accent should not matter. Service and delivery make the impact for those in need, and that's what matters.
How We Further Helped Hans Anders
Always address your customers in a friendly and professional manner. Even when you're actually unavailable. Perfect for businesses that receive frequent calls for the same inquiries.
Assist your customer further. Also outside office hours. Quality & efficiency, but always with a human touch.
Your own team of customer experts who work exactly the way you want. At our location.
