It may come as no surprise to you that consumers are increasingly making online purchases. The decision-making process, or buyer's journey, now often begins at home on the internet. This has resulted in a substantial increase in online spending. In the first quarter of 2017, €5.55 billion was spent. Meanwhile, online fashion continues to grow, with an impressive increase of 30% compared to the first quarter of 2016.
Over the past decade, online spending has grown significantly. In 2007, only 10 percent of people regularly made online purchases, but by 2017, this has risen to 37 percent. Only 7 percent of Dutch adults never make online purchases anymore. The online fashion industry is still experiencing strong growth. How can your existing webshop make the most of this growth?
Ensure good accessibility;
Ensure the website is well set up (SEO, SEA, and chat);
Ensure you can provide both online and offline services
At ContactCare, we support organisations that understand the value of professional customer contact. We discuss with clients the different forms of customer contact and what it should look like in 2017.
Curious about what we can do for your organisation?
ContactCare is eager to help you see where we can assist in setting up effective customer contact. At ContactCare, we find that good customer contact leads to more satisfied and returning customers.
