On 20 March, ContactCare is organising a new Customer on Air, so join us!

In this second edition of Customer on Air, experts will talk with clients who are already using AI and those interested in learning how to efficiently utilise these handy tools.

We'll take you into the world of smart automation and show you how to immediately implement automation in your customer journeys. During the event, you'll get practical tools and insights to get started right away. Whether you want to start with AI, such as chatbots or advanced data analysis, or optimise your existing processes further, this is the perfect moment to discover new possibilities.

We also speak with experienced professionals from our industry. How has this automation taken place, and how can tools like VAVOX and Jabra support and enhance your current customer contact processes? From more efficient workflows to a better customer experience: we will show you how AI is not just a futuristic vision, but a tangible advantage for today.

Expect interactive examples, roundtable discussions, and plenty of opportunities for questions and other interactions.

The Previous Edition

The previous edition focused on outsourcing to Suriname and the opportunities that this beautiful country offers. In an informal setting, organisations that had already moved to Suriname spoke with those considering this step. We discussed opportunities and challenges and concluded with a snack and a drink.

What Can You Expect?

• Expect dynamic discussions where everyone gets a chance to speak.

• We'll engage with companies that are already smartly applying AI in their operations.

• We will hear from speakers from companies like Vavox, Jabra, who are rapidly applying developments in AI.

• Receive tips and tricks to immediately improve your customer processes.

Speakers

Lexter Woodley - Host

• Robin Hogenkamp - Vodafone Ziggo / Senior Business Consultant CX / Chair DDMA

• Lars van de Corput - SME Account Manager Benelux - Jabra

• Arjen Halma - Product Owner - Vavox

• Arjan Kapteijn - IT Consultant - Vavox

• Jasper Meerding - CEO - ContactCare

• Lexter Woodley - Host

Don't expect stiff, boring presentations, but a relaxed conversation along with a (Surinamese) snack and drink. A fun but educational day!

And you are warmly invited:

Customer on Air: Applied AI in the Customer Journey.
Thursday, 20 March 2025,
14:30 – 17:00 (followed by drinks)
Piet Mondriaanplein 23, Amersfoort

Will you be at the next edition? Then visit the Customer on Air website.