Organisations considering outsourcing their customer service can now calculate the costs involved for themselves. With the innovative Quickscan, ContactCare provides businesses with a clear view of what outsourcing customer service actually costs. This tool not only opens up the market but also shows users whether certain aspects of customer service are more cost-effective to outsource. Additionally, the tool offers honest advice. Organisations that are not eligible, perhaps due to a limited amount of customer contact, receive honest advice and a consultation to discuss alternative solutions for effectively organising their customer service.

Custom advice based on data

Users of the Quickscan input information about their customer service. This includes details such as the channels used, the number of contacts, and the average duration of incoming interactions. The more precise the data, the more accurate the cost estimate generated automatically by various formulas. After completing the Quickscan, the user receives a free email consultation on the possibilities, costs, and a form of customer service that aligns with the organisation's needs.

No sales pitches

According to Mark Hekkelman, Managing Director at ContactCare, the Quickscan regularly advises against outsourcing customer service. ‘Outsourcing customer service offers many advantages, but not in every situation. ContactCare gives organisations the chance to calculate this themselves, without the intervention of salespeople trying to persuade you to outsource nonetheless. We only want satisfied customers, which is why we are transparent from the start. For instance, with fewer than 200 customer contacts per month, it is not feasible to outsource your entire customer service.’

ContactCare

ContactCare, based in Amersfoort, is a customer contact centre focusing on SMEs seeking support for professional customer contact outsourcing. In addition to transparency, ContactCare distinguishes itself by offering personal and scalable concepts. Combined with Multilingual services, where organisations can also outsource international customer contact, ContactCare provides a comprehensive solution in a competitive market where expert and effective customer contact is becoming increasingly important.