We are proud to announce the launch of Vavox – a powerful, AI-driven tool that makes helping customers more efficient and customer-friendly. Born from the well-known MyCare platform, Vavox is developed to optimally support customer service representatives and provide clients with valuable insights. Thanks to Vavox, the chances of a first-time fix increase up to five times, wrap-up time is reduced by 30%, and teams can work more efficiently, fully focusing on the customer.

With Vavox, businesses can communicate with their customers faster, more efficiently, and more personally. The platform offers advanced tools to streamline conversations, gather insights, and react proactively to customer needs. Thanks to its user-friendly interface and smart technology, Vavox is the perfect solution for organisations that truly want to put their customers first.

What is Vavox?

Vavox is the ideal partner for customer service professionals, designed to automate repetitive tasks like taking notes, summarising, categorising, and suggesting the best responses. This means employees can focus on what matters most: truly helping customers and going the extra mile.

With Vavox, you quickly have access to valuable information, allowing more time to efficiently resolve customer queries. This tool serves as your central customer interaction hub: always within reach, ready to manage and optimise all your customer interactions.

Unique features of Vavox

Manage and optimise all your customer contacts
Vavox provides a clear overview of customer interactions, showing exactly how many conversations have been handled and how much time each took. This enables more effective resource allocation and swift identification of bottlenecks.

Modular and flexibly deployable
Thanks to the modular design and API integrations, Vavox can be tailored to the specific needs and systems of any organisation.

Integration with Amazon Connect
For a robust and scalable customer service experience, Vavox is seamlessly integrated with Amazon Connect.

Built on 15 years of experience with ContactCare
Vavox stems from our extensive experience in customer contact. The tool is designed not only to increase efficiency but also to provide actionable insights, allowing teams to see where optimisation is possible.

Flexible knowledge base
Vavox offers the ability to quickly make adjustments in projects and scripts, so you can swiftly respond to changing customer needs and campaigns.

Efficiently optimise and increase productivity

Vavox supports daily process optimisation, saves time, and increases your team's productivity. With this AI assistance, your customer service team becomes not only more effective but also more resilient and better prepared to tackle any customer query.

Discover for yourself how Vavox can enhance your customer service! Read more about Vavox