In January 2016, ContactCare introduced 'Customer Service On Demand'. With this new service, organisations can set up their customer service remotely online, with just a few clicks. Within minutes of placing an online order, a remote customer service representative will answer the phone.
What is Customer Service On Demand?
Customer Service On Demand gives organisations the flexibility to engage remote customer service representatives whenever needed. Outsource customer service at the time and in the way the client desires.
Always in the know with a new software system
ContactCare has developed an innovative software package in-house (MyCare 3.0), giving clients constant insight into the customer interactions handled by ContactCare. Furthermore, clients can modify call scripts and add frequently asked questions. Software Developer Arjan Kapteijn says: With MyCare 3.0, our clients determine the methods by which we manage their customer interactions. We offer transparent service, where our clients can listen to calls, evaluate them, and gain insights into costs. This way, we optimise the quality of customer interactions together with our clients.
Media campaign and new website
A radio campaign has been launched around the new service 'Customer Service On Demand' to guide the Dutch business community to the new website where they can swiftly arrange their customer service.
Growth
No fuss, no hassle, just customer service when an organisation needs it. Customer Service On Demand. Pay only for what you use. This is what the market has been waiting for; this is what ContactCare offers. With this innovative business model, ContactCare aims to expand its market share in the customer contact centre sector.
CEO ContactCare, Jasper Meerding:
“The world is changing, and customer contact needs to evolve with it. We are continually challenged to start our services as quickly as possible, while the customer wants to remain 100% in control. With this vision, we have developed MyCare 3.0 and offer on-demand services from here. A client can go live within 2 minutes, whether they want to forward 3 or 300 calls a day. 'More information about Customer Service On Demand.
