Yesterday, we were suddenly called by NOS for an interview about being accessible as an online store and the crucial role customer contact plays in this. Naturally, we were happy to speak with them. It's quite common to find it difficult to locate contact details on webshops.

Every webshop accessible via email and phone

Online stores are now required to display their email address and phone number on their website. This is not only customer-friendly but also encourages customers to return time after time. A visible phone number increases trust in the webshop, making consumers more inclined to make purchases with confidence.

Every consumer their own preferred channel

Consumers should be able to choose their own channel. Most will initially search for information on the website themselves and only call if they truly can't find what they're looking for. Consider also those who are less digitally skilled. Phone contact is a last resort when the right information simply can't be found.

Being readily accessible pays off!

Customers who are well assisted are more likely to make repeat purchases. Being readily accessible truly pays off. An added advantage is that incoming questions provide direct insight into processes that can be improved. This can offer valuable insights for enhancing business processes. In this way, not only does the customer lifetime value increase significantly, but the organisation also prepares itself for stable growth.

A stronger connection with the customer

A personal conversation ensures that customers feel seen and heard. A personal approach, therefore, makes customers more loyal and feel more connected to the brand.

Our solutions

ContactCare has a solution for every customer contact issue. We offer remote receptionists with our Telephone Service, we can assist customers with order queries, or we can take entire business processes off your hands. We are happy to discuss with you which solution suits you best.