Recently, our client Stichting Garantiefonds Reisgelden was in the news due to the bankruptcy of Travelbird. Stichting Garantiefonds Reisgelden protects travellers against bankruptcies, so many of the affected customers (around 40,000) suddenly sought contact for questions about booked trips and possible refunds. From one day to the next, Stichting Garantiefonds Reisgelden faced a huge wave of customer contact, which can have a significant impact on an organisation. They needed help to address the many clients, and ContactCare could quickly provide support.

Thanks to our Telephone Service, Stichting Garantiefonds Reisgelden was able to manage the enormous influx of calls directly. This worked well for them and also for the customers of Travelbird. In a short time, we trained our agents on the Stichting Garantiefonds Reisgelden project, which is a great example of how quickly ContactCare's Telephone Service can be deployed and immediately enhance an organisation's accessibility. Customers are addressed, and the in-house team is supported.

After initially facilitating the Telephone Service for a few weeks, ContactCare further supported Stichting Garantiefonds Reisgelden by the end of November by also setting up a Customer Service for all digital communication. In a short time, we were able to support and relieve them in their customer contact. Soon, we will create a comprehensive client case about our collaboration. For ContactCare, this is the ultimate example of collaboration in customer contact and an example of the many possibilities in our accessibility services.

Stichting Garantiefonds Reisgelden will soon share more about this in a comprehensive client case.