From February 2018, CareAbout, a ‘remote medical service centre’, will utilise the facilities of ContactCare. During the start-up phase, ContactCare will provide support with both physical workstations and the tools MyCare and MyControl.
About CareAbout
CareAbout offers remote assistance for primary care practices like pharmacies and GP clinics. “We started CareAbout from our personal experiences. In care centres, we noticed that assistants were eager to help but lacked the opportunity to give the level of attention they truly wanted to provide to patients. Good communication is crucial in a proper care process. The increasing demand for care and additional responsibilities in practice make it simply impossible to deliver what effective communication requires. By concentrating and focusing on communication, it is possible to give it the right attention,” said founder Timothy Hoolhorst.
The People Behind CareAbout
Timothy Hoolhorst founded CareAbout in collaboration with Stefan Ottenbros (pharmacist), Arno Bisschop (doctor), and Jasper Meerding (founder of ContactCare and Gaiku). With these diverse backgrounds, there is a solid foundation of experience in healthcare and client contact. CareAbout aims to deliver personal and effective communication for excellent care.
Utilising the Facilities
The care specialists at CareAbout will operate from the ContactCare contact centre in Amersfoort. CareAbout has chosen this location due to its accessibility and the quality of ContactCare’s innovative software environment. CareAbout will use MyCare and MyControl, two software programs developed by ContactCare, which enhance service quality daily through authorised focus on customer data and staff development. Using MyCare, customer service representatives have efficient access to the correct information of the person making contact. MyControl ensures that call quality is continuously monitored. Furthermore, MyControl offers ongoing training and assessment modules, keeping employees’ knowledge and skills constantly up to date.
