In collaboration with the client Scotch & Soda, ContactCare has started offering Spanish-speaking customer service. All Spanish-speaking customer interactions are now handled in Amersfoort by native speakers (people at least at the language level of their mother tongue).

Jasper Meerding, CEO of ContactCare, is very proud of this step: ‘In addition to Dutch, English, French, and German customer service, our portfolio has now expanded to include Spanish, which significantly broadens our area of work. Moreover, expanding the international team adds further dynamism within the organization, and it’s something everyone enjoys experiencing.’

How are they assisted?

The Spanish-speaking customers of the Dutch clothing brand Scotch & Soda are assisted via phone and email by a dedicated Spanish-speaking team in Amersfoort. The native speakers have been trained to familiarize themselves with the DNA of Scotch & Soda.

According to Jasper Meerding, outsourcing multilingual customer services offers various benefits: ‘Since we have native speakers in different languages, we present internationally operating companies with an attractive and professional way to communicate with their customers in their native language, without them having to spend a lot of effort on recruiting, selecting, and training good native speakers.’

ContactCare assists organizations in optimizing customer contact and offers the advantage of a shared environment, allowing the client to pay only for what they use. ContactCare offers the possibility to start their service on demand.