The floor is given to Javier Tamaela, he is 21 years old and lives in Amersfoort. He leads a busy life. Besides his job at ContactCare, he is undertaking an MBO course, coaches youths, and exercises 6 days a week.
The variety is the best part
Javier has been working at ContactCare since February. “I really enjoy it here. I get along well with the other agents and the supervisors. There is a strong work ethic and the atmosphere is great.” Javier is also pleased with the tasks. “I work across various projects. Which project do I like the most? That's hard to say. The variety of different projects is probably the best part.”
Calming down
Sometimes, Javier has an angry customer on the phone. “I find it a challenge to calm frustrated customers. The best part is when a customer who was initially frustrated ends the call satisfied.”
Busy life
Javier works about 24 hours a week at ContactCare. “Besides my work at ContactCare, I do many other things. That’s why it's nice that I can schedule my hours myself.” Javier certainly leads a busy life. Apart from his work at ContactCare, he studies, interns at a community centre, and exercises 6 days a week.
From street kid to street coach
Javier is interning at a community centre. “I used to hang out on the streets and street coaches would help me. Now I work at the community centre and help youths myself.” Together with his colleague, he goes out on the street to approach young people. “We stand with the youths and have a chat. Meanwhile, we observe their behaviour and invite them to come to the community centre. Various activities are organised for the youths at the centre.”
Sports teacher
After his MBO course, Javier plans to undertake an HBO course. A sports course seems the most appealing to Javier. “Sporting and working with people, that’s what I want to do. I’d like to become a sports teacher or personal trainer. At ContactCare, I develop my communication skills. I will certainly benefit from that in the future!”
Also want to work at ContactCare?
As a Customer Service Representative, you are responsible for telephone and written contact with customers about product inquiries, complaints, and delivery times among other things. You are communicative and approach customers in a pleasant and personal manner. You will work in a dynamic environment where an informal and collegial work atmosphere prevails.
