Ten years ago, Jasper started ContactCare with the aim of "broadening the scope". Today, ContactCare comprises over 200 employees and more than 500 different clients who benefit from the services (and products) offered. Broadening the scope has been quite successful. In the coming months, we will take you back in time and reflect on the various moments that have contributed to reaching this milestone.

We will pause at the transition from call centre to contact centre and delve into the value of good customer contact. We'll also show how we have maintained our quality within our contact centre over the years. We cycle through the learning curve and explore what makes an excellent customer service representative from different perspectives. Research by the Harvard Business Review (2010) shows that high-quality service leads to more loyal customers. Over the years, we have built a customer base with very loyal clients. We will discuss our collaboration with some of these clients.

In recent years, various developments have taken place in IT, recruitment, workforce management, and many other areas. How we have done this will be discussed in detail. Moreover, we provide insight into how new products have created many different options for customer service sourcing. Then we demonstrate how we combine our strengths and knowledge and create an eye for matching employees and organisations.

The challenges and experiences of recent years have led to the knowledge and expertise we have today. As an organisation, in the past ten years, we have gathered the right ingredients for the perfect recipe: ContactCare.