Certificates & Social Goals
Certificates & Social Goals
We are driven to excel in our work while also striving to make a positive social impact.
We are driven to excel in our work while also striving to make a positive social impact.
Connect to Content
Add layers or components to infinitely loop on your page.
Good things happen to those who do good. Are you in?
At ContactCare, we believe that customer interaction is not just a skill, but an opportunity to do something good. For our clients, for each other, and for the world around us.
We aim not only to excel in service quality but also to contribute to a more sustainable, fair, and inclusive society. That's why we combine daily job satisfaction and craftsmanship with clear social ambitions, all within our set quality frameworks.
We want to show that customer contact can be so much more than just handling calls. It's an opportunity to create value not only for customers but also for our employees and the world. This is why we consciously choose partnerships and certifications that challenge us to think beyond today.
We want to show that customer contact can be so much more than just handling calls. It's an opportunity to create value not only for customers but also for our employees and the world. This is why we consciously choose partnerships and certifications that challenge us to think beyond today.
Our commitment to society: consistently engaged and involved
Our commitment to society: consistently engaged and involved
We want to make a greater impact beyond just work. That's why we invest 1% of our revenue in time, money, and energy into initiatives that contribute to equal opportunities, personal development, and creating a better world to live in.
A selection of what we do:
We want to make a greater impact beyond just work. That's why we invest 1% of our revenue in time, money, and energy into initiatives that contribute to equal opportunities, personal development, and creating a better world to live in.
A selection of what we do:
Local Impact
Local Impact
We invest in employment and the development of people in Suriname and the Netherlands. Through training, growth opportunities, and a focus on inclusion, we are committed to creating a level playing field.
We invest in employment and the development of people in Suriname and the Netherlands. Through training, growth opportunities, and a focus on inclusion, we are committed to creating a level playing field.
Collaboration with Social Partners
Collaboration with Social Partners
Consider the community initiatives where we provide services for free or at cost. We believe in sharing where we can.
Consider the community initiatives where we provide services for free or at cost. We believe in sharing where we can.
Sustainability in the workplace
Sustainability in the workplace
From green energy to waste separation and conscious choices in our supply chain: sustainability is woven into our daily operations.
From green energy to waste separation and conscious choices in our supply chain: sustainability is woven into our daily operations.
A glimpse into our community initiatives
Our certifications: more than just a tick
Our certifications: more than just a tick
Continuous development without losing sight of our responsibility
Continuous development without losing sight of our responsibility
B Corp certified
B Corp certified
This certification is the result of our ongoing commitment to sustainability, social positive impact, and creating a positive impact on the world. The fact that ContactCare is the first customer contact organization in the Netherlands and Suriname to bear the B-Corp designation is not only a source of pride, but it should also inspire others in our industry and beyond. Why? The reason is simple yet powerful: collective impact.
This certification is the result of our ongoing commitment to sustainability, social positive impact, and creating a positive impact on the world. The fact that ContactCare is the first customer contact organization in the Netherlands and Suriname to bear the B-Corp designation is not only a source of pride, but it should also inspire others in our industry and beyond. Why? The reason is simple yet powerful: collective impact.
Quality and Trust: ISO Certifications
Quality and Trust: ISO Certifications
Our commitment to quality goes beyond words. We proudly hold ISO27001 and ISO9001 certifications for information security and quality management. This reflects our dedication to maintaining the highest standards in data protection and service quality. It's about ensuring our customers can trust us to not only safeguard their data but also consistently deliver excellent services. ContactCare is audited separately at all its locations.
Our commitment to quality goes beyond words. We proudly hold ISO27001 and ISO9001 certifications for information security and quality management. This reflects our dedication to maintaining the highest standards in data protection and service quality. It's about ensuring our customers can trust us to not only safeguard their data but also consistently deliver excellent services. ContactCare is audited separately at all its locations.
A workplace for everyone; words backed by actions.
A workplace for everyone; words backed by actions.
Our belief is that technology and human interaction create a powerful synergy. This also applies to our certifications and accreditations. They demonstrate that our words are backed by actions, and show our commitment not only to improving customer service but also to building an ethical, inclusive organisation that contributes to a better world. Our aim is not just to transform customer interactions, but also to set the standards for a positive impact on society, our clients, and our employees.
Our belief is that technology and human interaction create a powerful synergy. This also applies to our certifications and accreditations. They demonstrate that our words are backed by actions, and show our commitment not only to improving customer service but also to building an ethical, inclusive organisation that contributes to a better world. Our aim is not just to transform customer interactions, but also to set the standards for a positive impact on society, our clients, and our employees.
A 'most inspiring learning journey'
A 'most inspiring learning journey'
In 2022, we won bronze for our 'Road to Customer Expert' training as the 'Most Inspiring Learning Journey'.
In 2022, we won bronze for our 'Road to Customer Expert' training as the 'Most Inspiring Learning Journey'.
